Refund & Returns Policy
Effective Date: January 2026
Customer satisfaction is our top priority. We understand that purchasing a golf cart, accessories, or related products is a significant investment, and we strive to ensure a smooth, transparent, and fair experience for every customer. This Refund & Returns Policy explains the terms, conditions, and procedures governing refunds, returns, exchanges, cancellations, and related matters when shopping with Golf Carts Of Utah.
By making a purchase through our website, showroom, or authorized sales channels, you agree to the terms outlined in this Refund & Returns Policy. We encourage all customers to read this document carefully before completing a purchase.
1. Overview of Our Refund & Returns Policy
This Refund & Returns Policy applies to all purchases made directly from Golf Carts Of Utah, whether online or in-store, unless otherwise stated in writing. The policy covers:
New golf carts
Used golf carts
Parts and accessories
Custom-built or modified carts
Special orders and promotional items
Our goal is to provide fair solutions while maintaining operational efficiency and compliance with applicable laws.
For questions related to purchases or returns, please visit our Contact Us page for assistance.
2. Eligibility for Returns
To be eligible for a return under this Refund & Returns Policy, the following conditions must be met:
The item must have been purchased directly from Golf Carts Of Utah.
The return request must be submitted within the applicable return window (outlined below).
The item must be in original condition, free from damage, misuse, or unauthorized modifications.
Proof of purchase (receipt or invoice) must be provided.
Returns that do not meet these requirements may be denied or subject to restocking fees.
3. Return Timeframes
Our Refund & Returns Policy establishes clear timelines to ensure fairness and consistency:
3.1 New Golf Carts
Returns must be requested within 7 calendar days of delivery or pickup.
The cart must have fewer than 10 miles of use and show no signs of wear, damage, or alteration.
3.2 Used Golf Carts
All used golf carts are final sale, unless otherwise stated in writing at the time of purchase.
Exceptions may apply in cases of undisclosed mechanical defects.
3.3 Parts and Accessories
Eligible for return within 14 calendar days of receipt.
Items must be unused, uninstalled, and in original packaging.
4. Non-Returnable Items
Under this Refund & Returns Policy, certain items are non-returnable, including but not limited to:
Custom-built or special-order golf carts
Personalized or customized accessories
Clearance or “final sale” items
Electrical components once installed
Batteries once activated or installed
These exclusions are in place due to safety, customization, and resale limitations.
5. Refund Methods
Refunds issued under this Refund & Returns Policy are processed using the original payment method whenever possible.
5.1 Credit/Debit Cards
Refunds typically appear within 5–10 business days, depending on your financial institution.
5.2 Financing Purchases
Refunds are applied to the financing account in accordance with the lender’s terms.
5.3 Cash or Check
Refunds may be issued by company check and processed within 10–14 business days.
Shipping charges are non-refundable unless the return is due to an error on our part.
6. Restocking Fees
Golf Carts Of Utah reserves the right to apply restocking fees under this Refund & Returns Policy:
New golf carts: up to 15%
Parts and accessories: up to 20%
Restocking fees help cover inspection, handling, and administrative costs.
7. Exchanges
Exchanges may be permitted under this Refund & Returns Policy for eligible items. Exchanges are subject to:
Product availability
Price differences
Inspection approval
Customers may browse replacement items through our Shop page before initiating an exchange request.
8. Damaged or Defective Products
If you receive a product that is damaged or defective, please notify Golf Carts Of Utah within 48 hours of delivery. This Refund & Returns Policy allows us to:
Arrange repair or replacement
Offer a refund where applicable
File claims with shipping carriers if necessary
Photographic evidence may be required to process such claims.
9. Cancellations
Order cancellations are subject to this Refund & Returns Policy:
Orders canceled before shipment may be eligible for a full refund.
Orders already in production, transit, or customization may incur fees.
Custom orders cannot be canceled once production begins.
10. Return Shipping Responsibilities
Unless otherwise stated in this Refund & Returns Policy, customers are responsible for return shipping costs. Items must be returned using insured and trackable shipping methods.
Golf Carts Of Utah is not responsible for lost or damaged return shipments.
11. In-Store Returns
Customers who purchased items in-store may return eligible products to our physical location. Please bring:
Proof of purchase
Valid identification
The original item and packaging
Our team will assist in evaluating eligibility under this Refund & Returns Policy.
12. Warranty vs. Refunds
Some issues may be better addressed through a manufacturer’s warranty rather than a return. This Refund & Returns Policy works in conjunction with our Warranty Policy.
Warranty claims do not guarantee refunds but may provide repairs or replacements.
13. International Orders
For international customers, this Refund & Returns Policy includes additional considerations:
Import duties and taxes are non-refundable
Return shipping costs are the customer’s responsibility
Extended processing times may apply
Please contact us before returning any international order.
14. Abuse of Refund & Returns Policy
Golf Carts Of Utah reserves the right to refuse returns or refunds if we detect:
Excessive or repeated returns
Fraudulent claims
Policy abuse
This measure protects our business and loyal customers.
15. Legal Compliance and Consumer Rights
This Refund & Returns Policy complies with applicable state and federal laws. Customers may also reference consumer protection guidance from the Federal Trade Commission (FTC)
Nothing in this policy limits your statutory consumer rights.
16. Updates to This Refund & Returns Policy
Golf Carts Of Utah may update this Refund & Returns Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.
We encourage customers to review this policy regularly.
17. How to Initiate a Return or Refund
To begin a return or refund request under this Refund & Returns Policy, please:
Visit our Contact Us page
Provide your order number and reason for return
Await return authorization instructions
Unauthorized returns may be rejected.
18. Internal Resources
For additional information, please explore the following internal pages:
These resources work together with our Refund & Returns Policy to ensure a seamless customer experience.
19. Final Statement
At Golf Carts Of Utah, we value honesty, transparency, and long-term relationships with our customers. This Refund & Returns Policy is designed to protect both you and our business while delivering confidence in every purchase.
If you have any questions or concerns about this policy, our support team is always ready to assist.
