Cancellation Policy
Last Updated: January 2026
1. Introduction to Our Cancellation Policy
At Golf Carts Of Utah, transparency and customer confidence are core values of our business. This Cancellation Policy has been developed to clearly explain how order cancellations are handled, what customers can expect at each stage of the purchasing process, and how we protect both customer interests and operational integrity.
This policy applies to all purchases made through Golf Carts Of Utah, including orders placed online, by phone, or in person at our dealership. Whether you are purchasing a new golf cart, a used golf cart, accessories, or custom upgrades, this ensures that expectations are clear from the start.
By placing an order with Golf Carts Of Utah, you acknowledge and agree to this Cancellation Policy in its entirety. We encourage all customers to read this Cancellation Policy carefully before completing a purchase.
2. Scope and Purpose of This Policy
The purpose of this Cancellation Policy is to outline:
When an order may be canceled
How cancellation requests are submitted
What fees may apply
How refunds are processed
How custom and special orders are handled
This Cancellation Policy applies to:
New golf carts
Used golf carts
Gas-powered and electric golf carts
Custom-built and modified golf carts
Golf cart parts and accessories
Add-on services and installations
This Cancellation Policy does not replace or override any manufacturer warranty, financing agreement, or third-party service terms. Customers are encouraged to also review our
Warranty Policy and
Shipping Policy.
3. Order Placement and Acceptance
Once an order is placed through our
Shop Page, by phone, or in person, it enters our order management system. At this point, inventory may be reserved, suppliers may be contacted, and preparation may begin.
This Cancellation Policy recognizes that cancellation eligibility depends largely on the status of the order. Orders move quickly through processing to ensure timely delivery, which is why prompt communication is essential when requesting a cancellation.
4. Cancellation Policy Timeframes
4.1 Cancellation Policy Before Order Processing
Under this Cancellation Policy, customers may request to cancel an order before processing begins. Processing typically starts within 24–48 business hours after order confirmation.
If a cancellation request is received and approved during this window:
The order may be canceled without penalty
A full refund may be issued
No cancellation fees may apply
This stage represents the most flexible portion of our Cancellation Policy.
4.2 Cancellation Policy During Order Processing
Once an order enters processing, this Cancellation Policy becomes more restrictive. Processing may include:
Inventory allocation
Administrative handling
Preparation or inspection
Customization setup
At this stage, cancellations may still be considered, but:
Cancellation fees may apply
Labor and administrative costs may be deducted
Supplier-related fees may be passed on
Approval of a cancellation during processing is at the discretion of Golf Carts Of Utah, in accordance with this Cancellation Policy.
4.3 Cancellation Policy After Shipping or Delivery
Under this Cancellation Policy, orders cannot be canceled once shipped or delivered. At this point, ownership transfer and logistical costs have occurred.
Customers should refer to applicable return or warranty procedures if an issue arises after delivery. Shipping-related questions are governed by our
Shipping Policy.
5. Cancellation Policy for Custom and Special Orders
5.1 Custom Golf Carts
Custom golf carts are built or modified according to customer specifications, including color, seating, wheels, lift kits, lighting, or audio systems. Due to the personalized nature of these orders, this Cancellation Policy is especially strict.
Under this Cancellation Policy:
Custom orders are not eligible for cancellation once production begins
Deposits for custom carts are typically non-refundable
Costs incurred prior to cancellation remain the responsibility of the customer
This approach allows us to maintain fair pricing and efficient operations.
5.2 Special Order Parts and Accessories
Special order items sourced specifically for a customer are also subject to stricter rules under this Cancellation Policy. Once ordered from suppliers:
Cancellation may not be possible
Supplier restocking fees may apply
Shipping and handling charges may be non-refundable
6. Deposits and Payments Under This Cancellation Policy
6.1 Deposits
Deposits may be required for custom carts, high-value items, or special orders. This Cancellation Policy states that:
Deposits are generally non-refundable once work begins
Deposits may be applied toward cancellation fees
Written exceptions must be approved by management
6.2 Full Payments
For orders paid in full, this Policy governs whether refunds are partial or full, depending on the order status at the time of cancellation.
7. Cancellation Fees Explained
This Policy allows for cancellation fees to recover costs incurred by Golf Carts Of Utah. These may include:
Administrative expenses
Labor costs
Supplier penalties
Restocking fees
All applicable fees will be disclosed before a cancellation is finalized. Transparency is a cornerstone of this Policy.
8. Refund Process Under the Cancellation Policy
8.1 Refund Method
Approved refunds under this Policy are issued to the original payment method whenever possible.
8.2 Refund Timeline
Refunds are typically processed within 7–14 business days after approval. Financial institutions may require additional time to reflect the refund.
Golf Carts Of Utah is not responsible for delays caused by banks or payment processors, as outlined in this Policy.
9. Financing and Third-Party Payments
If your purchase involves financing or third-party payment services, this Policy still applies. However:
Financing agreements may have separate cancellation terms
Interest or lender fees are not controlled by Golf Carts Of Utah
For consumer finance guidance, visit the
Consumer Financial Protection Bureau.
10. How to Request a Cancellation
To request a cancellation under this Policy, contact us immediately:
Visit our
Contact PageCall our customer support team
Visit our dealership in person
Please provide your order number and contact details to ensure timely processing.
11. Order Delays and Errors
11.1 Delays
Delays caused by carriers, manufacturers, or weather do not automatically qualify for cancellation under this Policy. We commit to keeping customers informed with updated delivery timelines.
11.2 Errors
If an error occurs due to Golf Carts Of Utah, we will resolve it promptly and fairly, in alignment with this Policy and applicable laws.
12. Legal Compliance and Consumer Rights
This Policy is designed to comply with applicable state and federal consumer protection laws. Customers may review general consumer rights information at:
13. Policy Updates and Modifications
Golf Carts Of Utah reserves the right to update this Cancellation Policy at any time. Changes take effect immediately upon posting.
Customers are encouraged to review this Policy periodically for updates.
14. Relationship to Other Policies
Our policy should be read alongside:
In case of conflict, the most relevant policy will apply.
15. Commitment to Customers
At Golf Carts Of Utah, we strive to make every purchase a positive experience. Our policy exists to balance customer flexibility with operational fairness. Our team is always available to explain our policy and assist with questions.
For further assistance, please visit our
Contact Page.
